Refund Policy

Returns
Due to the intimate nature of our products, we cannot accept returns for any other reason than a flaw or chip in a yoni egg. Our policy is that we offer an exchange or store credit up to one week after the arrival date of your purchase. We encourage our customers to examine their eggs upon their arrival, and to email us with any comments or a desire to exchange their egg for a different one due to damage or flaws/ chips. We must receive the egg back within one week
(7 days) of arrival date to honor our exchange/ credit policy.

To be eligible for a return for exchange or store credit, your item must be unused and in the same condition that you received it.

Exchanges
We only replace items if they are defective or damaged and returned to us within one week (7days) of delivery arrival date. If you need to exchange it for the same item, send us an email at sales@jadeegg.com and send your item to: 4115 Hummingbird Way Mount Shasta California US 96067.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The item needs to be returned within one week (7 days) of the arrival delivery date of the gift.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will honor an exchange or store credit to the gift giver and she will find out about your return.

Shipping
To return your product, you should mail your product to: 4115 Hummingbird Way Mount Shasta California US 96067

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you exchange your item for a new item, JadeEgg.com will pay for your new item to be shipped to you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Jade Egg Sizing Chart

* Small - The smaller the egg, the more challenging it is to hold and will require more advanced practice and muscle awareness.

Medium - Recommended for beginners

* Large - The large egg will be easier to hold, for someone that is healing incontinence, prolapse or perhaps postmenopausal.

Read more on what egg size to choose.